2.4.2.1 Activate Event Send Letter to Customer for Pending Referral on Effective Date

Reference: Write Off Uncollectible Receivables Process Model - Page 2 for the business process diagram associated with this activity.

Group: Write Off Process Monitor and Write Off Event Trigger

Actor/Role: CC&B

Description: This event creates a Customer Contact. If configured, the Customer Contact can initiate a letter to the Customer.

Process Names

•	WET - Write Off Event Activator - The write-off event trigger activates all write-off events whose trigger date is on or before the supplied business date.

Entities to Configure

•	Customer Contact Class

•	Customer Contact Type

•	Letter Template